widbd Privacy Policy — Your Information Is Fully Protected
This privacy policy describes in detail how your personal information is collected, used, and kept secure on the widbd platform.
About This Privacy Policy
widbd is a trusted online gaming platform operated for players in Bangladesh. We place the highest priority on protecting our members' personal information. This Privacy Policy ("Policy") explains how widbd ("we", "us") collects your personal information, where and how that information is used, who it may be shared with, and what measures we take to protect your information.
By using the widbd website, mobile app, or any of our services, you agree to the terms of this Privacy Policy. If you have not read this Policy, please do so carefully before using our services. This Policy applies together with our terms and conditions.
If this Policy changes, we will publish an updated version on the website and, where applicable, notify you at your registered email address. The date of the most recent update will be noted at the bottom of the Policy.
What Information We Collect
When you create an account and use our services on widbd, we may collect various types of information. A detailed breakdown is provided below:
Personal Identification Information
What you provide at registration:
- Full name
- Date of birth
- Email address
- Banking and payment information (bKash, Nagad, Rocket, Upay number or bank account)
- Verification information related to national ID card or passport (where applicable)
Technical and Usage Information
Information collected automatically while you use our services:
- IP address and device type
- Browser type and operating system
- Login date, time, and session information
- Gaming history and transaction records
- Information collected from cookies and web beacons
Communication Information
When you contact us:
- Live chat conversation records
- Messages sent via email
- Details of complaints and appeals
- Support ticket history
Financial Transaction Information
Records related to deposits and withdrawals:
- Deposit and withdrawal amounts and dates
- Payment method type
- Transaction reference numbers
- Balance and bonus history
How We Use Your Information
widbd uses your personal information for the following legitimate purposes:
Account Management and Service Delivery
We use your information to verify your registration, keep your account active, and provide services according to your requests. This includes processing deposits and withdrawals, awarding bonuses, and customising your gaming experience.
Identity Verification and Security
We verify the necessary information to prevent unauthorised access and fraud, to verify age, and to ensure responsible gaming. Persons under 21 years of age are not permitted to create or use an account.
Service Improvement and Analysis
We analyse usage data to improve our platform and enhance the user experience. This information helps us identify which games or sections are most popular and where technical issues are occurring.
Communication and Customer Service
We use your contact information to send important notifications about your account, respond to support requests, and share relevant promotional information (if you have given your consent).
Compliance with Legal Obligations
We may use your information to comply with applicable laws and regulations, to respond to legitimate requests from authorities, and to carry out processes related to anti-money laundering (AML).
Cookies and Tracking Technologies
The widbd website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.
Essential Cookies
Required for the basic functionality of the site — maintaining login sessions, security tokens, and so on. These cannot be turned off.
Performance Cookies
Collect statistics on site usage — for analysing which pages are visited most and what loading times are like.
Functionality Cookies
Used to remember your preferences — such as language selection and interface settings — so you do not have to set them again the next time you visit the site.
Marketing Cookies
Used to show you relevant ads based on your interests. You can manage these through your browser settings.
You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
Sharing Information with Third Parties
widbd does not sell your personal information. However, limited information may be shared with specific third parties in the following circumstances:
- Payment processors: Payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer services receive the information necessary to complete transactions. They operate under their own privacy policies.
- Game software providers: Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive minimal information related to gameplay.
- Technology and analytics services: Selected technology partners may access certain data for site security, error monitoring, and performance review.
- Legal authorities: Information may be provided in compliance with applicable law in response to a court order or a legitimate request from a competent authority.
- Business restructuring: In the event of a merger, acquisition, or asset sale, your information may be transferred, but the same privacy standards will be maintained.
We ensure that any third party uses your information only for specified purposes and in compliance with contractual security standards.
Security Measures for Your Information
widbd applies industry-standard technical and procedural safeguards to protect your personal information:
SSL Encryption
All data transmissions are secured through SSL/TLS encryption, which prevents third parties from reading your information.
Firewall and Intrusion Detection
Advanced firewalls and automated intrusion detection systems protect our servers from cyber attacks.
Access Control
Only authorised staff can access the necessary information; every access is logged and monitored.
Regular Backups
Your data is regularly stored in encrypted backups, so there is no risk of data loss due to technical failures.
24/7 Monitoring
Our security team monitors systems 24/7 and quickly identifies and acts on any suspicious activity.
Regular Security Audits
Our systems are kept up to date through periodic security audits and vulnerability assessments.
Please note that no method on the internet is 100% secure. It is your responsibility to keep your account password confidential and to notify our support team immediately if you notice any suspicious activity.
How Long Information Is Retained
widbd retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:
| Type of Information | Retention Period |
|---|---|
| Account and identification information | Minimum 5 years after account closure |
| Financial transaction records | Minimum 5 years in accordance with applicable law |
| Gaming history | While the account is active and 3 years thereafter |
| Support and communication records | 2 years from the date of last contact |
| Log files and technical information | Maximum 12 months |
| Marketing consent records | 3 years after consent is withdrawn |
Once the defined period has ended, your information is securely deleted or anonymised so that no individual can be identified from it.
Your Data Rights and Control
widbd respects your control over your personal information. You have the following rights:
Right of Access
If you would like to know what information we hold about you, you can make a request to us. We will provide a copy within a reasonable time.
Right of Rectification
If your information is incorrect or incomplete, you can ask us to correct it. Some information can also be updated directly from your account settings.
Right of Erasure
In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object
You can object to the use of your information for marketing communications. You can unsubscribe from marketing emails at any time.
Right to Portability
You can request to receive your personal information in a structured, machine-readable format.
Right to Restrict Processing
In certain cases, you may request that we temporarily restrict the processing of your information, such as during a dispute about the accuracy of the data.
To exercise these rights, please contact us. We will try to respond to valid requests within a reasonable time after receiving them.
Privacy Protection for Minors
widbd is an adult platform. Our services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.
We verify age at the time of registration. If a person creates an account using false information and is later found to be under 21, we will close that account and securely delete the collected information.
If you believe a child or minor is using our services, please notify our support team immediately.
Changes and Updates to the Privacy Policy
widbd may update this privacy policy from time to time. We will publish the new version on this page before the changes take effect. For significant changes, a notification may be sent to the registered email address.
Continued use of the service after the updated policy is published will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.
Have questions? We are ready to help
For any questions about the privacy policy or your personal information, please contact our support team.
Privacy Contact & Complaints
If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us through the following:
- In the email subject line, write: "Privacy Request — [Your Username]"
- Clearly state in your request which right you wish to exercise
- We may ask you for additional information to verify your identity
- We will respond to your request within a reasonable time after receiving it